Inspection first
Always check colour, density, base size, and contour in daylight before cutting, bonding, or tinting.
Policies
Plain-English store policies.
The New Hair Co keeps policy language simple: inspect before altering, understand the dispatch timing, and keep expectations honest around returns once a unit has been changed.
Returns
Return discussions are much simpler before any alteration. Once a unit is cut or adhesive has been used, options narrow quickly.
Delivery
Ready-to-ship and made-to-order products have different lead times. The product page timing is the one to trust.
Payment
Checkout is processed securely in GBP through Stripe with UK-focused delivery flows.